On January 5, 2026, DRW opens its statewide Long-Term Care Resident Rights (LTCRR) Intake Line. This new program, which is funded through the Washington State Office of Civil Legal Aid (OCLA), provides legal information, advice, and representation to people on Medicaid who are threatened with discharge or transfer from community-based long-term care facilities, including Adult Family Homes (AFHs), Assisted Living Facilities (ALFs), and Enhanced Services Facilities (ESFs).
The phone number for the new LTCRR Intake Line is (888) 437-0017. Beginning on January 5, 2026, calls are answered Monday through Friday between 9 a.m. – 12 p.m. and 1 p.m. – 4 p.m. Or callers can leave a voicemail anytime for a call back with one business day. You can also reach out to the LTCRR program via our online intake form here: https://disabilityrightswa.org/ltcrr-intake-form/
See our Program Page for more information about DRW’s new Long Term Care Residents Rights (LTCRR) Program. You can learn more about the history and funding for this program here: https://ocla.wa.gov/programs/legal-counsel-long-term-care.