On January 5, 2026, DRW’s Long Term Care Resident Rights (LTCRR) Program opened its statewide Long Term Care (LTC) Discharge Defense Line. This new service, which is funded through the Washington State Office of Civil Legal Aid (OCLA), provides legal information, advice, and representation to people on Medicaid who are threatened with discharge or transfer from community-based long-term care facilities, including Adult Family Homes (AFHs), Assisted Living Facilities (ALFs), and Enhanced Services Facilities (ESFs).
The phone number for the new LTC Discharge Defense Line is (888) 437-0017. Beginning on January 5, 2026, calls are answered Monday through Friday between 9 a.m. – 12 p.m. and 1 p.m. – 4 p.m. Or callers can leave a voicemail anytime for a call back with one business day. You can also reach out to the LTC Discharge Defense Line via our online intake form here: https://disabilityrightswa.org/ltcrr-intake-form/
See our Program Page for more information about DRW’s new Long Term Care Residents Rights (LTCRR) Program and the Long Term Care (LTC) Discharge Defense Line. You can learn more about the history and funding for this program here: https://ocla.wa.gov/programs/legal-counsel-long-term-care.